Editorial Complaints Policy Last Updated: 19-7-2023 At The Vapers Way, we are committed to upholding the highest standards of journalism and maintaining the trust of our readers. We value open and transparent communication, and we take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our approach to handling and resolving complaints related to our articles, features, and other published content. Scope of the Policy: This policy applies to complaints regarding the editorial content published by The Vapers Way, including articles, opinion pieces, reviews, and other forms of written content. It does not cover advertising, sponsored content, or external websites linked from our articles. Complaint Submission: If you have a complaint regarding our editorial content, we encourage you to submit it in writing via email to [email protected] Please provide as much detail as possible, including the date and title of the article, the specific issue you are raising, and the reasons for your complaint. Complaint Handling: Receipt of Complaint: Upon receiving a complaint, we will acknowledge the receipt within [number] working days. We will provide you with a reference number for future correspondence regarding your complaint. Investigation: Our editorial team will thoroughly investigate the complaint, reviewing the relevant content, and gathering information to assess its validity. We may reach out to the author, editors, or other involved parties for additional context or clarification. Response and Resolution: We strive to provide a timely response to complaints. Once our investigation is complete, we will communicate our findings and decision to you in writing. If we find that an error or breach of editorial standards has occurred, we will take appropriate corrective measures, which may include the following: Correcting the error and updating the article with a clarification or correction notice. Removing the content from our website if deemed necessary. Publishing an apology or clarification statement, as deemed appropriate. Appeal Process: If you are dissatisfied with the outcome of your complaint, you may request an appeal by contacting us at [email protected] Provide your complaint reference number and explain the reasons for your appeal. The appeal will be reviewed by a senior member of our editorial team, who will conduct a fresh assessment of the complaint. External Escalation: If you believe that your complaint has not been adequately addressed by The Vapers Way, you may have the option to escalate your complaint to an external regulatory or self-regulatory authority, such as the relevant press or media council in your jurisdiction. Privacy and Confidentiality: We will handle your complaint with the utmost confidentiality and will only use the information provided to investigate and address your concerns. Personal information collected during the complaint process will be handled in accordance with our Privacy Policy. Changes to the Policy: We may update or modify this Editorial Complaints Policy from time to time. The updated version will be posted on our website, and the “Last Updated” date will reflect the most recent changes. Contact Us: If you have any questions or concerns regarding this Editorial Complaints Policy or wish to submit a complaint, please contact us at [email protected] We will respond to your inquiries and complaints as promptly as possible. Thank you for helping us maintain the integrity and quality of our editorial content at The Vapers Way. Date: 19-7-2023 Signed